This Refund Policy applies to all catering orders, food service programs, and future digital product purchases made through Premier Catering and Food Service. Please read this policy carefully before placing your order.

1. Catering Orders — Cancellation Refunds

Because catering orders require advance preparation, purchasing of ingredients, and staffing coordination, our refund policy is tied to how far in advance a cancellation is made:

• 14 or more days before the event: Full refund of all amounts paid, minus the $50.00 non-refundable booking deposit

• 7 to 13 days before the event: 50% refund of the total order amount paid (deposit is non-refundable)

• Less than 7 days before the event: No refund — full order amount is forfeited

• No-show or failure to receive delivery: No refund

 

All cancellation requests must be submitted in writing via email to events@premiercateringfoodservice.com and include your order confirmation number and event date.

2. Non-Refundable Booking Deposit

A $50.00 booking deposit is required to confirm all catering orders. This deposit is non-refundable under all circumstances. It compensates us for the administrative work, planning, and initial preparation that begins immediately upon booking confirmation.

3. Order Errors and Quality Issues

3.1 Incorrect Orders

If we deliver an order that materially differs from what you ordered (wrong items, significantly incorrect quantities, or missing items), please notify us within 2 hours of delivery by calling (801) 327-8763 or emailing events@premiercateringfoodservice.com. We will work with you to provide a credit, partial refund, or replacement as appropriate.

3.2 Food Quality Issues

If you experience a food quality issue, please contact us immediately and retain the food in question if possible. We take food quality seriously and will investigate all reported issues promptly. Refunds or credits for food quality issues are evaluated on a case-by-case basis.

3.3 Food Safety Concerns

If you believe you have experienced a foodborne illness or food safety issue related to our products, contact us immediately at (801) 327-8763 and seek medical attention as needed. We will cooperate fully with any investigation by health authorities.

4. Delivery Issues

4.1 Late Delivery

We make every effort to deliver orders on time within the agreed time window. In the event of a delivery delay caused by our error, we will work with you to find an appropriate remedy, which may include a partial refund or credit toward a future order. We are not responsible for delays caused by traffic, weather, customer unavailability, or incorrect delivery information.

4.2 Failed Delivery Due to Customer

If a delivery fails because no one was present to receive it and you did not notify us in advance, no refund will be issued. Redelivery may be available for an additional fee.

5. Event Cancellations by Premier Catering

In the rare event that we must cancel your order due to circumstances beyond our control (illness, emergency, severe weather, supply failure), we will provide a full refund of all amounts paid including the deposit. We will make every effort to notify you as early as possible and assist in finding alternative arrangements.

6. School and Daycare Meal Programs

Refund terms for school and daycare meal programs are governed by the individual program service agreement. Please refer to your program contract or contact us directly for program-specific refund terms.

7. Digital Products (Future)

For downloadable recipe products available through our online store:

• Refunds are available within 48 hours of purchase if the file was not downloaded or accessed

• Once a digital product has been downloaded or accessed, no refund will be issued

• If a file is defective or cannot be opened, we will provide a replacement file or full refund

 

8. How to Request a Refund

To request a refund, please contact us with the following information:

• Your full name and contact information

• Your order confirmation number

• Your event date

• The reason for your refund request

• Any supporting documentation (photos, correspondence, etc.)

 

Contact us at:

events@premiercateringfoodservice.com

(801) 327-8763

1872 West Parkway Blvd, South Salt Lake, UT 84119

9. Refund Processing

Approved refunds will be processed within 7 to 10 business days to the original payment method. Depending on your financial institution, it may take additional time for the refund to appear on your statement. We will notify you by email when your refund has been processed.

10. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on our website with an updated effective date. The policy in effect at the time of your order will apply to that order.

11. Contact Us

For any questions about this Refund Policy, please contact us at events@premiercateringfoodservice.com or call (801) 327-8763.

 

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