Delivery & Fulfillment Policy

This Delivery & Fulfillment Policy explains how Premier Catering and Food Service handles order fulfillment, delivery, and pickup for all catering orders placed through our website or by phone.

1. Fulfillment Methods

We offer two fulfillment methods for catering orders:

1.1 Delivery

We provide catering delivery to event locations within our service areas in and around the Salt Lake Valley, Utah. Delivery is available 7 days a week based on scheduling availability.

1.2 Customer Pickup

Customers may pick up their catering orders at our facility located at 1872 West Parkway Blvd, South Salt Lake, UT 84119. Pickup is available 7 days a week by appointment. Please allow adequate time for pickup coordination when placing your order.

2. Delivery Service Areas and Fees

Our delivery zones and associated fees are as follows:

Zone 1 — 1 to 5 miles from our facility: FREE delivery (minimum order $50)
Zone 2 — 5 to 10 miles from our facility: $35.00 delivery fee (minimum order $50)
Zone 3 — 10 to 15 miles from our facility: $75.00 delivery fee (minimum order $50)

Delivery outside these zones may be available for large events upon request. Please contact us at events@premiercateringfoodservice.com or (801) 327-8763 to discuss custom delivery arrangements.

3. Advance Notice Requirements

All catering orders require a minimum of 7 days advance notice. Orders placed less than 7 days before the requested delivery or pickup date cannot be guaranteed and are subject to availability.

For large events (100+ guests), school and daycare meal programs, or orders involving on-site cooking services, we recommend placing your order at least 14 days in advance to ensure full availability.

4. Order Minimums

The following minimums apply to all catering orders:

Minimum of 25 meals per menu item for all catering meal packages
Minimum order value of $50.00 for all delivery orders
No minimum order value for pickup orders (meal minimums still apply)

5. Delivery Process

5.1 Delivery Scheduling

When placing your order, you will select a delivery date and 1-hour delivery time window. Our team will confirm your delivery appointment. Please ensure someone is present at the delivery location to receive the order.

5.2 Delivery Address Accuracy

Please ensure your delivery address is accurate and complete, including any suite numbers, building names, or gate codes. Premier Catering and Food Service is not responsible for delivery delays or failures caused by incorrect or incomplete address information.

5.3 Delivery of Food

All food is prepared fresh and transported in food-safe containers at appropriate temperatures in accordance with Utah food safety regulations. Hot foods will be delivered at safe serving temperatures. Cold foods will be delivered chilled.

5.4 Setup

Standard delivery includes drop-off of food in appropriate containers. Full setup, serving equipment, and on-site staffing are available as add-on services. Please indicate your setup needs when placing your order.

6. Blackstone On-Site Cooking Service

For orders that include our Blackstone On-Site Cooking Service, our team will arrive at your event location with the equipment needed to cook fresh on-site. This service requires a minimum of 4 hours and is priced at $75.00 per hour ($300 minimum). Adequate space, access, and a safe cooking area must be available at your event venue.

7. Digital Products (Future)

Premier Catering and Food Service plans to offer digital recipe downloads through our website's online store. Digital products will be delivered electronically via email download link immediately upon payment confirmation. No physical shipping applies to digital products. Refunds on digital products are subject to our Refund Policy.

8. Order Tracking and Confirmation

Upon placing your order, you will receive an email confirmation with your order details. You will receive a follow-up communication to confirm your delivery time window closer to your event date. For questions about your order status, contact us at events@premiercateringfoodservice.com or (801) 327-8763.

9. Failed Deliveries

If no one is present to receive your order at the agreed delivery time and location, we will attempt to contact you by phone. If we are unable to reach you, the order may be left in a safe, accessible location at our discretion, or returned to our facility. Redelivery fees may apply for failed delivery attempts caused by customer unavailability.

10. Contact Us

For questions about delivery, fulfillment, or to arrange a custom delivery outside our standard zones, contact us at events@premiercateringfoodservice.com or (801) 327-8763.